Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.
Duties and responsibilities:
Interact courteously with guests, answering all the SPA and hotel related questions
Ensure a warm welcome to all guests at all times
Greet all guests upon their arrival, giving new guests a tour of the SPA area and offering old guests "re-orientations"
Organize the appointments’ schedule to maximize the use of time and profitability whilst giving first importance to the guests’ needs
Handle incoming and outgoing guests and SPA colleagues’ business-related e-mails
Communicate all messages promptly, keeping management informed as to any complaints
Have an accurate knowledge of the SPA’s software, treatments offered and all retail products
Assist all SPA and hotel’s colleagues where necessary, performing opening and closing duties
Keep the working area clean and neat at all times
Ensure that a high standard of service is maintained throughout the SPA at all times
Maintain the inventory of supplies for the SPA reception’s operations
Attend all the necessary training courses, complying to all Health and Safety and Hygiene standards
Requirements:
At least a 2-years experience as a SPA Concierge in a luxury hotel environment
Reading, writing and oral proficiency in English
Excellent telephone and organizational skills
Good computer skills
Professional attitude at all times, particularly with regard to punctuality and appearance
Excellent interpersonal and communication skills
Able to work efficiently under pressure
Willing to be proactive and take initiative and ownership while interacting with guests and colleagues
Willing to work on a flexible schedule, weekends and holidays
Thank you
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Thank you