Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

• The Social Media Marketing Coordinator supports the Director of Marketing Communications with content creation development, consolidating, gathering to ensure all contents are consistent, current and stored in a systematic manner. A key responsibility is to assist with the coordination and liaising of marketing/ad campaigns and to ensure these are executed according to plan. Another important responsibility is to assist with market research to enable the Marketing Communications team to make informed decisions.

   

  Responsibilities

   

  • Adheres to all standards, policies, and procedures (SOPs, etc.).
  • Assists the Director of Marketing & Communications to implement campaigns in accordance with the programme or planning.
  • Maintains and administers media plan in a structured and systematic manner.
  • Assists to maintains the inventory and ordering of collaterals, media kits or corporate gifts.
  • Community management across social channels
  • Content creation and posting across social media channels
  • Assists with managing and organization of all on-property and off-property promotions (F&B events, chef appearances, spa promotions).
  • Maintains all hotel images and video assets such as photos, renderings, videos, slide shows, presentations, artwork, design files…etc.
  • Maintains communication and coordination with external agencies.
  • Reviews and provide guidelines, as well as assisting to develop or enhance hotel presentations for internal and external uses.
  • Manages and follow up with Accounts on purchase orders, payments as relevant.
  • Provides insights and creative support for quarterly priorities - competitor reviews, communication platforms and key messages.
  • Supports hotel photo or video shoots.
  • Responds to trade or guest requests and needs professionally, timely and with passion.
  • Be energetic, enthusiastic, resourceful, helpful and passionate to exceed expectations.
  • Immaculately groomed and articulate, highly professional appearance.
  • Responds to trade, media or guest requests in a professional and timely manner.
  • Be resourceful to provide information or note down requests from other colleagues.
  • Demonstrates business ethics and personal integrity.
  • Approaches work with a sense of urgency and purpose.
  • Allocates time and resources effectively when faced with competing demands.
  • Develops and uses systems to organize and keep track of information.
  • Prepares monthly departmental and marketing reports.
  • Ensures timely response to all guests, agencies or stakeholders’ enquiries.
  • Manages all purchase orders, tracking and filing.
  • Desk research eg. competitor’s activities monitoring, market events happening etc.
  • Maintains in-house, city and regional events/holiday calendar
  • Other duties assigned by hotel management.

   

  Skills & Qualifiations

  • Minimum 1 year of experience working in a 5-star hotel, agency or marketing environment in a similar role.
  • Previous social media & content creation experience essential.
  • Previous working experience in the Middle East is an advantage
  • Hotel pre-opening experience is a great advantage
  • Excellent communication skills
  • Good verbal and written communication in English
  • Knowledge of spoken and written Arabic is a great advantage
  • Ability to follow up and complete tasks according to plan
  • Highly competent in using Word, Excel and PowerP