Server / Signature

Mandarin Oriental, Tokyo is looking for the Server to join our Signature team.

Are you a master of craft? Do you thrive in a team that succeeds together,

demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji. 

About the job

Based at the Mandarin Oriental, Tokyo / within the Signature, our French Fine Dining, the Server is responsible for providing exceptional food and beverage service to guests, ensuring a memorable and luxurious dining experience.

As Server, you will be responsible for the following duties:

* Greet guests warmly and seat them in a timely and courteous manner.
* Present menus, explain daily specials, and offer recommendations to guests.
* Accurately take food and beverage orders, noting any special requests or dietary restrictions.
* Deliver food and beverages to tables efficiently and elegantly, adhering to service standards.
* Clear tables, reset dining areas, and maintain a clean and organized work environment.

As Server, we expect from you: 

* Excellent interpersonal and communication skills, with a strong command of English and Japanese (verbal and written).
* A genuine passion for providing outstanding guest service.
* Ability to work effectively in a fast-paced environment while maintaining composure and attention to detail.
* Professional demeanor and appearance at all times.
* Flexibility to work various shifts, including evenings, weekends, and holidays.
* Ability to lift and carry trays and stand for extended periods.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?