As the Senior Host / Hostess, your key responsibilities will be:

• During opening procedure ensure that the table top set up (flowers, candles, lamps and tent cards) is set according to the restaurant requirements.
• Ensure that all table top items are clean and in good repair.
• Arrange the restaurants seating plan in line with reservations, and Restaurant General Manager requirements.
• Set-up hostess desk according to the standards.
• Greet the guest in a friendly and courteous manner according to the standards.
• Seat the guest according to the standards of Emirates Palace Mandarin Oriental, Abu Dhabi
• Assist with service as required by the superiors.
• Handle all telephone bookings and enquiries.
• Ensure that the management team is kept informed of all guest comments and complaints.
• During closing procedure ensure that all table top items are collected and cleaned as per the standards set by Emirates Palace Mandarin Oriental.
• To be present in the restaurant during service hours.
• Ensure that all menus, beverage lists, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace Mandarin Oriental.
• Assist the Restaurant General Manager in maintaining all guest history records.
• Attend communication meeting and keep notes of all briefings and training sessions as required by the Restaurant Manager, Learning & Development Team and Food and Beverage Manager.
• To keep uniform neat and clean and ensure personal grooming and hygiene is in line with standards set by Emirates Palace Mandarin Oriental.
• To understand and comply with all corporate and hotel policies and standard operating procedures.