Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Senior Host/Hostess is responsible to provide the highest level of service and professional excellence, being ever present in the operation, ensuring the highest standards and satisfying completely our guests during their meal experience.

Duties & Responsibilities:

• Performs kind and generous service in always treating both guests and colleagues in a respectful manner.
• Understands and operates SevenRooms reservation system.
• Answers the telephone and takes records of advanced reservations using SevenRooms, ensuring all details are clearly and correctly recorded in compliance with restaurant standards.
• Assists the Reservation’s team to maximize occupancy and deal with all calls, emails and internal enquiries professionally and friendly.
• Follows up on any special requests related to reservations and guest inquiries.
• Records and communicates any known guest information such as special requirements, preferences or historical data to the outlet team.
• Attends pre-service briefings for daily updates, ensuring active and regular communication within the team and that all tasks are followed up efficiently prior to guest’s arrival.
• Ensures that the opening and closing of the outlet is organized. This includes making sure that there is always adequate mise en place, setting up the restaurant before the guest’s arrival and performing all duties related to the closing of the outlet.
• Ensures that all steps throughout the sequence of service are thoroughly followed and should there be any gaps or delay, to ask for help in a timely manner, so that the guest experience is not negatively impacted.
• Assists in meeting, greeting and seating arriving guests in an efficient and professional manner.
• Ensures that tables are appropriately cleared and re-set according to reservation plans.
• Greets, escorts and seats the guests in a friendly, professional, and courteous manner.
• Assists the restaurant teams to clear and reset tables so that there won’t be any waiting time for any arriving guests.
• Wishes “farewell” to all guests, ensuring guest satisfaction has been reached.
• Maintains cleanliness and presentation of the restaurant entrance and its surroundings.
• Maintains cleanliness, presentation, and stock of the restaurant menus.
• Makes sure there is enough stock of Newspapers and Magazines.
• Ensures service and Back of House areas are always kept clean and work is conducted according to the MOHG standards of FLHSS&E.
• Performs any other reasonable duties as required by Management.
• Understands and anticipates the guests’ needs and acting upon it.
• Is interested in the guest, listens and ensures important information will be communicated amongst the team. If the opportunity arises, be proactive and create MOWOWs.
• Responds proactively to guest queries and ensures appropriate action is taken, followed by effective communication with all relevant parties.
• Listens to customer comments and complaints in a positive manner and relates immediately to the outlet management.

Qualifications / Experience:

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Minimum of 1 year working experience in a luxury hotel or high-end restaurant operation.
• Fluency in English.

Benefits:

We offer exciting benefits including and not limited to:

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Complimentary meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.