Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Senior Barista is responsible to offer, prepare and deliver outstanding selection of creative coffee beverages. The role supports the team in any other required duties and tasks under the guidance of the respective manager and/or supervisors. The role will also work along other Barista and oversee the daily operations of our coffee section.

Responsibilities

• Offer a selection of creative non-alcoholic drinks, coffee, espresso, blended coffee, teas and be able to garnish all drinks as per the given standards and explain their characteristics.
• Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies
• Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
• If necessary be able to personally interact and recommend suitable drinks for guest.
• Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
• Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
• Assure that all beverages, such as coffee, teas in good order to be served.
• Assist the Restaurant/Outlet Manager to create new blended drinks for promotional activity and new menus.
• Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
• Assist in carrying out monthly inventories
• Carry out periodic deep cleaning of all related areas including storage facilities and fridges.
• Operate the required steps on the point of sales system in order to process food and beverage orders.
• If requested being able to carry out cashiering and daily cash and credit collections.
• Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Report guest’s preference to superiors and act upon them whenever known.

Skills & Qualifications

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• 3 years’ experience as Bartender in a high-end bar with highest levels of service is preferred.
• Minimum 2 years’ experience working as bartender in a luxury hotel/resort.
• Verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Ability to prepare and suggest classic and innovative beverages.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.