Mandarin Oriental, Barcelona is looking for a Security Assistant Officer to join our Security Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia.

About the job

Based at Mandarin Oriental, Barcelona, within the Security Department, the Security Assistant Officer is responsible for the practical application of security measures ensuring the safety and well-being of Guests and Associates, as well as the protection of the Company’s property from loss or damage. The role reports to the Security Manager.

As Security Assistant Officer, you will be responsible for the following duties:

• Apply all security procedures to provide a safe and secure environment for Guests, Associates and Company assets.
• Maintain Mandarin Oriental Barcelona standards at the highest level, always delivering prompt and courteous service.
• Assist the Security Manager in all aspects of the department and undertake delegated responsibilities in their absence.
• Respond directly to access control and panic alarm activations.
• Conduct daily hazard patrols and regular hotel patrols with emphasis on public areas and emergency exits.
• Record all incidents in Guardteck and prepare witness statements and incident reports.
• Investigate, administrate and report accidents.
• Carry out random departmental audits for key control.
• Deliver security awareness training to colleagues when required.
• Report defects in building, plant or equipment following hotel procedures.
• Attend statutory fire training and all training deemed appropriate by the Head of Department.
• Be part of the hotel pool rescue, first aid and AED team and attend relevant training.
• Carry out any other reasonable request as directed.

Legal and operational knowledge

The role requires a working knowledge of the following legislation:

• Hotel Proprietors Act
• Innkeepers Act
• The Licensing Act
• Theft Act
• Offences Against the Person Act
• Criminal Damage Act
• Civil Trespass
• Fire Precautions Act
• Health and Safety  
• Food Acts

As Security Assistant Officer, we expect from you:

• Strong interpersonal and problem-solving abilities.
• Excellent hotel product knowledge.
• High level of responsibility and reliability.
• Ability to remain calm under pressure in a fast-paced environment.
• Team-focused attitude within a multicultural environment.
• Commitment to Guest and Employee satisfaction.
• Fluent English.
• First Aid, AED and Fire Safety training or willingness to obtain.
• Private Investigation, Criminology degree or Director of Security TIP.
• 2 years’ experience in similar role.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Benefits:

- We have a Canteen with a different menu every week, so you can eat during your work shift.

- We have a learning platform where you can be trained in the courses you are interested in.

- Our laundry team will provide you with a clean and ironed uniform whenever you need it.

- Our working environment at the hotel is young, fun and multicultural.

- Complimentary stays and special staff rates.

- You can have a tea or coffee whenever you want in our Coffee corner.

- Be part of a company with worldwide recognition.

- Join a team with a passion for service and luxury.

- You will have at your disposal an electric kick scooter & bike parking.

- We organize staff parties and team buildings throughout the year.

- We offer options for growth and / or projection within the group.

- We offer free weekly physiotherapy sessions, so you can relax.

- Enjoy your birthday, free to spend it with whoever you wish.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.

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