Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
To carry out annual appraisals and regular feedback on development on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
Explore new sources of business by developing new contacts
Seek and contact new potential clients through:
Direct enquiry
Sales leads – local and overseas
Sales Blitz
Be responsible for room night and revenue production from allocated accounts
Entertain executives and secretaries of potential corporate companies and in-house guests to ensure future business to the hotel
Monitor own accounts’ monthly production
Monitor competitors’ performance where it relates to their particular market segment
Update all Delphi Sales account profiles and contact people after every call to maintain a proper profile of all accounts
Attend daily sales briefings and weekly sales meetings
Participate in familiarization visits and entertain as and when required
Entertain executives and secretaries of potential travel companies and in-house guests to ensure future business for the hotel
Conduct on site inspections for the existing or prospective travel influencers, decision makers and end users
Be aware of current market trends and supply competitor activity information to the Director of Sales & Marketing
Participate in sales trips and, when required, complete all sales reports within 1 week of trip
Prepare weekly sales call reports
Distribute seasonal gifts to major supporters
Promote seasonal packages and any promotion to major supporters
Participate in any projects as and when assigned by the department head
Perform any other reasonable duties as required by the department head
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