Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.

Duties and responsibilities:

• Support MOHG philosophy and culture daily to ensure guests’ satisfaction and the achievement of our Mission 

• Analyze local market trends and develop new business leads 

• Handle and qualify the proposal and follow-up of transient, group and banqueting enquiries and actively engage with clients to maximize the conversion of business 

• Ensure a “sales approach” in every lead, customizing offers and ensuring that a luxury and positive attitude is always guaranteed 

• Participate in external sales appointments, trips, fairs and tradeshows when relevant for the specific market segment 

• Participate in local events and sales calls, including property site inspections  

• Demonstrate proactivity to bring back former clients and acquire new ones 

• Follow internal financial policies, managing and verifying client payments and outstanding balances  

• Use systems to pull out reports and analyze figures and data consistently 

• Enrich the existing database, ensuring time efficiency and data accuracy as per MOHG policies 

• Attend daily departmental meetings 

• Meet the objectives as set by the Company 

• Communicate and cooperate with all departments as required across the hotel and the whole Company 

• Follow company grooming policies 

Requirements:

• At least a 2-years experience in a similar position within the luxury hospitality industry 

• Fluent in English and Italian. Other languages are considered a plus 

• Creative thinking and bespoke approach to guests’ requests and needs 

• Strong time-management skills 

• Good knowledge of Microsoft Office Package 

• Charming and dynamic approach to clients and colleagues 

• Problem-solving attitude 

• Strong presentation skills  

• Energetic, dynamic and enthusiastic  

• Available to flexible hours 

• Available to travel (local and international)