An ideal candidate must have a minimum of 2 years of luxury sales experience in hospitality, luxury goods or, strategic partnership management, good understanding of F&B concepts and whom to market to, strong relationships with luxury brands across all segments. Previous experience in the GCC an advantage.

Responsibilities

• Acquire, develop, and manage local and international corporate, event planners, and individual guest accounts with a focus on group bookings and restaurant buyouts.
• Form strong business relationships with key clients in sectors such as luxury goods, fashion, automotive, finance, consulting, and others to expand the network of potential group bookings.
• Collaborate with event planners and clients to create tailored dining experiences for large-scale events, ensuring seamless execution and client satisfaction.
• Implement and execute sales strategies, objectives, and action plans to meet and exceed predefined revenue targets for the restaurant venues.
• Develop and leverage CRM tools to enhance client relationships, engagement, and account management.
• Provide accurate and timely reporting on segment and account performance, identifying opportunities to improve revenue or mitigate potential shortfalls.
• Monitor market trends, competitor activities, and industry developments to identify threats and opportunities for the restaurant venues.
• Ensure that selling strategies and negotiation practices align with the overall goals of the resort's Food & Beverage department.
• Act as an ambassador of the hotel's dining experiences, representing the brand at external events and industry functions.
• Maintain up-to-date knowledge of all corporate and hotel policies, including standard operating procedures, and ensure compliance within the team.
• Support the hotel’s learning and development initiatives, including on-the-job training for team members, to foster professional growth and excellence.
• Uphold the highest standards of confidentiality and data protection concerning guest and client information.
• Adhere to all policies and procedures related to Safe, Sound, and Sustainable practices at Mandarin Oriental.
• Ensure compliance with the Mandarin Oriental Hotel Group's Social Media Policy and represent the brand responsibly on digital platforms.
• Promote a culture of inclusivity and respect within the team, adhering to the hotel's zero-tolerance policy on harassment and discrimination.
• Build and maintain files of key accounts, ensuring accurate and detailed account management in the system.
• Conduct site visits and client entertainment to showcase the resort's dining offerings and enhance client relationships.
• Support customer loyalty by delivering service excellence throughout each stage of the customer experience, increasing repeat business opportunities.
• Handle guest complaints and feedback professionally, aiming to resolve issues promptly to maintain strong client relationships.
• Participate in weekly and monthly department meetings, providing market insights and customer feedback to inform strategic decisions.
• Cross-sell opportunities within the Mandarin Oriental Hotel Group portfolio to maximize client engagement through initiatives like the MObilise program.
• Ensure all client requests and inquiries are handled efficiently and within the specified timeframe..

Skills & Qualifications

• Senior school qualifications
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 2 years of luxury sales experience in hospitality, luxury goods or, strategic partnership management.  
• Corporate luxury hotel Sales background is essential
• Good understanding of F&B concepts and whom to market to.
• Strong relationships with luxury brands across all segments
• Previous experience in the GCC an advantage.
• Mature and outgoing with excellent interpersonal skills for both external and internal customers.
• Ability to work under pressure and on own initiative.
• Effectively develop, implement, monitor and control strategies and goals.
• Positive attitude and good communicator.
• Ability to plan and organize workload.
• Effective time management, communication and presentation skills.
• Flexibility to respond to a range of different work situations.
• Able to solve problems.
• Commitment to delivering high standards of customer service.
• Fluent in English.