Sales Manager - Conferences & Events

Mandarin Oriental Muscat is looking for a Sales Manager - Conferences & Events

to join our Sales and Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the job 

• Satisfies the needs of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services.  
• Works closely with the hotel sales team to achieve monthly sales targets. 
• Works closely with the Banqueting Operations team to ensure customer satisfaction and return business. 
• Send all correspondence to clients regarding banquet events, such as proposals, confirmations, contracts and amendments. 
• Conducts site inspections, client entertainment and familiarization visits.  
• Establish and maintain files of major accounts and bookings and ensure all maintained in the accounts management system.
• Establishes parameters, quotes and negotiates prices with customers for group business. 
• Ensures that selling strategies are adhered to during negotiations and maximizes selling opportunities whenever possible. 
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them. 
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solutions. 
• Ensure all requests are handled in the time frame set by the company.  
• Ensure that the information and information security assets are secured as effectively as possible to ensure the confidentiality, integrity and availability of the information assets. 
• Supports customer loyalty and brand standards by delivering service excellence throughout each customer experience. 
• Services our customers in order to grow share of the account. 
• Build strong relationships with customers, guests and colleagues in order to gain a full understanding of their needs and work to serve them effectively.
• Sets a positive example for Sales, Reservations and Conference Sales colleagues.  
• Handles guest complaints and disputes.  
• Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of products (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. 
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Ensures an excellent working relationship with all colleagues within the hotel.
• Utilizes all available on the job training tools for colleagues.
• Attends weekly Conference & Events meeting with Operational team to communicate all new events and existing ones.
• Attends weekly and monthly department meetings and prepares account performance accordingly.  
• Ensure all files are up to date with all the latest booking information and all inputs in the system are entered into compliance with company standards.  
• Conducts sites visits as required by hotel operation.
• Participating in Client Entertainment with Sales Department as required.  
• Joint Sales calls with team as required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?