Preferred Language

Home

Sales Manager - Conferences & Events

  • 543092
  • Sales, Marketing & Communications
  • Full time
  • Mandarin Oriental, Muscat

Sales Manager - Conferences & Events

Mandarin Oriental Muscat is looking for a Sales Manager - Conferences & Events

to join our Sales and Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the job 

  • Satisfies the needs of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services.  
  • Works closely with the hotel sales team to achieve monthly sales targets. 
  • Works closely with the Banqueting Operations team to ensure customer satisfaction and return business. 
  • Send all correspondence to clients regarding banquet events, such as proposals, confirmations, contracts and amendments. 
  • Conducts site inspections, client entertainment and familiarization visits.  
  • Establish and maintain files of major accounts and bookings and ensure all maintained in the accounts management system.
  • Establishes parameters, quotes and negotiates prices with customers for group business. 
  • Ensures that selling strategies are adhered to during negotiations and maximizes selling opportunities whenever possible. 
  • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them. 
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solutions. 
  • Ensure all requests are handled in the time frame set by the company.  
  • Ensure that the information and information security assets are secured as effectively as possible to ensure the confidentiality, integrity and availability of the information assets. 
  • Supports customer loyalty and brand standards by delivering service excellence throughout each customer experience. 
  • Services our customers in order to grow share of the account. 
  • Build strong relationships with customers, guests and colleagues in order to gain a full understanding of their needs and work to serve them effectively.
  • Sets a positive example for Sales, Reservations and Conference Sales colleagues.  
  • Handles guest complaints and disputes.  
  • Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of products (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. 
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Ensures an excellent working relationship with all colleagues within the hotel.
  • Utilizes all available on the job training tools for colleagues.
  • Attends weekly Conference & Events meeting with Operational team to communicate all new events and existing ones.
  • Attends weekly and monthly department meetings and prepares account performance accordingly.  
  • Ensure all files are up to date with all the latest booking information and all inputs in the system are entered into compliance with company standards.  
  • Conducts sites visits as required by hotel operation.
  • Participating in Client Entertainment with Sales Department as required.  
  • Joint Sales calls with team as required.

Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

Apply Now

Not You?

Thank you

Creative Lead

Mandarin Oriental, Muscat 542592 Muscat Muscat Governorate Oman Muscat Sales, Marketing & Communications Management (Manager), Public Relations Full time
We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental, Muscat team.

Sales Manager - Conference & Banqueting

Mandarin Oriental Downtown, Dubai 543046 Dubai Dubai United Arab Emirates Dubai Sales, Marketing & Communications Catering Sales, Management (Manager) Full time
We are looking for a passionate Sales Manager – Conference & Banqueting to join our pre-opening team and play a key role in launching extraordinary events and unforgettable experiences from day on

Sales Manager - Conference & Events (Arabic Speaker)

Mandarin Oriental, Doha 541979 Doha Ad Dawhah Qatar Doha Sales, Marketing & Communications Management (Manager), Sales & Marketing, Supervisory Full time
Based at Mandarin Oriental, Doha within the Commercial Strategy Department in Doha, the Sales Manager is responsible for securing the business to meet financial annual targets related to Conference and Events, Out-side Catering and group room reve...

Sign up for Job Alerts

Please indicate your department, category and hotel preferences and we will email you regular job alerts.

Not You?

Thank you