Mandarin Oriental Jumeira, Dubai is looking for a Sales Executive to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

    As Sales Executive you will be responsible to work closely with the Director of Sales and sales team to drive business to achieve and exceed monthly, quarterly and yearly targets. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.  Achieves personal booking goals and makes recommendations on booking goals.  Implements and executes sales strategies and account plans.

As a Sales Executive you will be responsible for the following duties:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.

• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.

• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Human Resources Strategic Policy.

• It is part of your role and your responsibility to fully support all learning and development activities.

• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

• Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

• Act as a hotel ambassador at all times.

• To carry out any additional duties requested by management, related to hotel operational activities.

• Generating and maintaining accounts and assigned segments through various sales activities.

• Carries out face to face sales calls, telephone calls, entertainment, site inspections.

• Implements and executes all sales objectives and action plans to reach and exceed targets set.

• Ensuring all plans and activities are implemented to achieve a successful strategy.

• Builds and develops strong and productive relationships with business partners.

• Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activity.

• Reviews direct competition and ensuring complete awareness of product and competition.

• Constantly monitors the market and the competition and reports on threats and opportunities.

• Attends major events in hotel & city as requested by Department Head.

• MObilises at all opportunities to cross sell the brand worldwide.

• Ensures all requests are handled in the time frame set by the company.

• Updates all activities related to company account management in the system and adheres to MOHG standards.

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

• Sets a positive example.

• Handles guest complaints and disputes.

• Ensures an excellent working relationship with all colleagues within the hotel.

• Effectively communicating with all other hotel departments, especially Reservations, Front Office and Conference & Events.

• Utilizes all available on the job training tools for colleagues.

• Establishing and maintaining files, data base of all accounts and assisting the Assistant Director of Sales and Director of Sales in maintaining the account management system.

• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.

• Attends weekly and monthly department meetings and prepares account performance and feedback accordingly.

• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.

• Conducts sites visits as required by hotel operation

• Participates in Client Entertainment with Sales Department as required

• Joint Sales calls with team as required

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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