An ideal candidate should have 3 to 5 years of experience in a similar role within a luxury hotel and be fluent in Arabic.
Responsibilities
To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy.
Ensures maximum acceptance in RFPs.
To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.
To constantly monitor the market and the competition and report on threats and opportunities.
To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfall.
Implements and executes all sales objectives and action plans to reach and exceed targets set.
Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.
Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.
Cross sells brand across MOHG portfolio through MObilise programme.
Ensures all requests are handled in the time frame set by the company.
Attends weekly and monthly department meetings and prepares account performance accordingly and contributes with market and customer feedback.
Covers accounts when required by Department Head.
Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Sets a positive example for Sales, Reservations and Conference Sales teams.
Handles guest complaints and disputes.
Ensures an excellent working relationship with all colleagues within the hotel
Utilizes all available on the job training tools for colleagues.
Conducts sites visits as required by hotel operation
Participates in Client Entertainment with Sales Department as required
An ideal candidate is Arabic speaker, who has a previous work experience in a luxury hotel.
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