Major responsibilities     

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Assist the Opening Team during pre-opening period in all upcoming tasks within Sales & Marketing but also beyond.
• To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Adhere to the established meeting and conference sales administration, client history and tracing system within the Sales & Marketing Department.
• Provide customers with prompt service to fulfill their need within our operational capabilities.
• Ensure Banquet Event Order details are finalized and distribute to all departments concerned.
• Responsible for an organized filing system.
• Generate reports when requested and within the specified time period.
• Responsible for providing and typing seating plan, place cards and menus required for banquet functions.
• Remain updated on catering menus, set-ups, services, capacities and product knowledge within hotel as well as the specific hotel’s competitive set.
• Promptly share leads on corporate FIT and travel trade business with relevant members of the Corporate & Travel sales team.
• Promptly pass leads on regional and/or international business to the respective RSOs.
• Update accounts and contact profiles in the Fidelio / Delphi Sales & Catering system.
• Attend and participate in sales and business development meetings as required.
• Perform any other reasonable duties as required by the department head.