We are looking for a Rooms Division Manager to join our pre-opening team at Mandarin Oriental, Vienna, set to open in Summer 2024.

Mandarin Oriental, Vienna will be housed in a heritage building and comprise 151 guestrooms and suites surrounding a courtyard in the centre of the property, incorporating a restaurant, bar and outdoor garden. The property will also house a Spa at Mandarin Oriental featuring a series of treatment rooms, a swimming pool and a well-equipped fitness centre. A range of adaptable banqueting and meeting spaces will be available for events and social occasions.

The 17 Residences at Mandarin Oriental will be located on the top two floors of the building and will have private access to the roof, with several of the apartments offering outdoor terraces and stunning citywide views. These will be some of the most exclusive apartments in the city, with owners enjoying Mandarin Oriental’s legendary service and direct access to the hotel’s facilities.

As Rooms Division Manager, you will be responsible for the following responsibilities:

• Managing and overseeing the Front Office, Concierge, Housekeeping, and Guest Services departments to ensure smooth daily operations.
• Leading, training, and developing your team to ensure consistently high levels of service in line with Mandarin Oriental’s luxury standards.
• Monitoring guest feedback and implementing corrective actions to continuously improve service delivery.
• Ensuring seamless communication between departments to enhance the guest experience and resolve any issues promptly.
• Implementing and maintaining Standard Operating Procedures (SOPs) across all relevant departments.
• Collaborating closely with other departments, including Food and Beverage, Engineering, and Sales & Marketing, to enhance the overall guest experience.
• Overseeing budget management for your departments, monitoring expenses, and optimizing financial performance.
• Ensuring compliance with all health and safety regulations and maintaining a clean and secure environment for both guests and colleagues.
• Managing inventory levels, ordering supplies, and controlling operational costs while maintaining high standards of service.
• Driving the continuous improvement of guest satisfaction scores through regular team engagement and training.
• Analysing daily, weekly, and monthly reports to identify trends and areas for improvement.
• Handling VIP guests, special requests, and resolving escalated guest complaints in a timely and effective manner.
• Acting as the key contact for all guest inquiries, ensuring personalized and memorable experiences.

What are we looking for?

• A minimum of 3 years of experience in a similar capacity within a luxury hotel environment.
• Strong leadership and team management skills, with a passion for delivering outstanding guest experiences.
• Proven expertise in Front Office, Housekeeping, and Guest Services operations.
• Excellent communication and problem-solving skills.
• Proficiency in English and German.
• Strong organizational and financial acumen, with a focus on optimizing performance.

We offer world-class benefits, including but not limited to:

• Discounts on hotel stays and dining across the group.
• Colleague recognition and reward programs.
• An exciting range of learning and development programs.
• Opportunities for promotion and transfers worldwide.
• Colleague social events and wellness programs.

Do you want to be part of this unique new opening? We look forward to receiving your application!