Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha, we welcome colleagues who are passionate about delivering the best service and exceeding our guests' expectations.

Main Responsibilities

• Assign rooms according to guest requests and preferences whenever possible
• Review, track, and accommodate requests for room or check-out changes when feasible
• Communicate room status to the appropriate departments
• Confirm new reservations, changes, and cancellations with the involved departments
• Follow up with guests to ensure their requests or issues have been resolved to their satisfaction
• Review out-of-order rooms daily and follow up accordingly
• Follow up on departures and update the system with departure times
• Monitor room status and coordinate with Housekeeping, IRD, and Front Office
• Provide direction and support to all Front Office colleagues at any time, especially during operational hours
• Follow the duty schedule and ensure all tasks are completed timely
• Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards, and guest incident reports, and share observations and recommendations with the Guest Services Manager or Front Office Manager

Requirements

• Senior School qualification or equivalent
• Previous experience working in the Middle East is an advantage.
• Minimum 2 years of experience working in a 5-star hotel environment.
• A minimum of 1 year of Concierge/ Guest Relations/ Front Office experience
• Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS

If you are interested in joining our team apply today!