Main Responsibilities:

• Attend morning briefing and meeting and training conducted by the superior colleague.
• Prepare the trolley complete with guest supplies, amenities, stationary, chemical, cleaning supplies, cleaning equipment sufficient for the day.
• Ensure the cleanliness of the pantry.
• Ensure all occupied rooms got turn down service, vacant dirty rooms are cleaned and maintained up to the exact standard as demonstrated by the superior during initial training.
• Check, report and follow up any maintenance order in the guest rooms.
• Check, report and follow up any guest laundry.
• Neatly arrange and fold duvet cover, pillow and place decorative pillow / cushion in designated area.
• If the guest request additional bedding (Rollaway or sofa bed ) ensure that there is sufficient linen and amenities.
• Efficient turn down bed to meet appearance standard as per demonstrated.
• Clean and dry all bath room areas: Shower, Toilet, bath tub, wash basin.
• Inspect all guest room linen for cleanliness and sub standard appearance.
• Place foot mat and slippers according to the occupant of the rooms.
• Close black out shade during PM turn down service.
• Arrange all toiletries straightened on a piece of cloth in occupied rooms.
• Arrange clothing items in the occupied rooms, fold neatly or hang according to the standard demonstrated.
• Replenished all used amenities when appropriate.
• Vacuum guest room carpet and wipe down all furniture and base board if needed.
• Ensure guest has the correct amount of valet / dry cleaning list bags and list.
• Upkeep guest rooms and bath rooms to include inside and outside windows and mirror.
• Remove all dust bins from the room.
• Remove all room service trays from guest room, hallways and/or corridor to be brought back to pantry and calls for pick up.
• Double check cleanliness and completed work area and placement of the amenities in each completed guest room before moving to the next room.
• Proactive communication with his/her colleagues and the superior colleague if there is any DND, Service refuse or any other suspicious case.
• To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• Promote and recognize opportunities to provide guest service above and beyond all expectation.
• To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
• To perform any other duties as directed by the superior colleague.