An ideal candidate must have a previous work experience in Housekeeping department in a luxury hotel environment.
Responsibilities:
It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
It is part of your role and your responsibility to fully support all learning and development activities.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
To carry out any additional duties requested by management, related to hotel operational activities.
Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory colleagues during initial training
Remove all soiled linens and towels from room and handover to housemen or dispose in linen chute
Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces.
Arrange all toiletries straightened on a piece of cloth in occupied guestrooms
Replenish all amenities and terry items
Efficiently make bed to meet appearance standard as demonstrated
Arrange all clothing items in occupied guestrooms, folded neatly according to standard as demonstrated
Upkeep and clean guestroom and bathroom and include all inside windows and mirrors
Remove all room service trays from guestroom hallways and/or corridor and bring to back landings and call for pick up
Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas
Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task
Ensure to sign in and out for your keys and your hand-held device on a daily basis
Hand over any special requests to the incoming shift leader or respective manager
Report any suspicious persons or items in the guest rooms/ corridors
Recognize and report all missing, damaged or substandard furniture, fixtures and equipment
Ensure that all electronic devices (television, remote controls, stereo, lamps, and telephones) are working properly
Evaluate work assignment and prioritize work load according to guest requests
Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file
Follow all MOQA, LQE, LQA, Forbes & FLHSS&E standards at all times
Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards
Return all articles left by guest to Lost & Found and adhere to Lost & Found policy
Adhere to Do Not Disturb policy
Other duties assigned by the Executive Housekeeper and Assistant Executive Housekeeper
