Mandarin Oriental Pudong, Shanghai is looking for a Rising Fan to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job

Based at the Mandarin Oriental Pudong, Shanghai within the Rooms Division, The Rising Fan reports to the Director of Rooms. Mentored by Director of People & Culture & Director of Learning & Development.

As Rising Fan, you will be responsible for the following duties:

• Administration 
  •    Must have good operational knowledge
  •    Start and finish shifts at the correct time
  •    Attend daily meetings
  •    Attend all mandatory training sessions arranged by MO
  •    Monitor and supervise small VIP/private dining functions that are not handled by banqueting
  •    Ensure correct quality, presentation and delivery of all facilities
  •    Monthly official review with Director of Rooms to check the progress/performance and other discussions
  •    Perform all administrative tasks designated to him/her by management

  People & Culture/ Colleagues
  •    Supervise operation by directing and supporting his/her subordinates
  •    Ensure that the operation is adequately staffed during his/her shift and to notify his/her superior of any shortages
  •    Identify and carry out any specific training and development needs among the team 

  Maintaining Standards & Quality Improvement
  •    Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  •    Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  •    Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
  •    Support and monitor hotel quality improvement functions, familiar with all Quality Assurance Programmes (Rooms, F&B, SPA, etc…) and activities.

  Hygiene and Cleanliness 
  •    Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image
  •    Ensure that the environment of the outlet is being maintained to MO standards

  Health and Safety
  •    Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
  •    Be aware of, and comply with local and relevant Food Acts.
  •    Wear any appropriate protective clothing provided by or recommended by the Hotel.
  •    Report any defects in the building, plant or equipment according to the Hotel procedures.
  •    Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
  •    Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
  •    Be aware of Fire safety plans
  •    Adhere to Safe&Sound procedures regarding Health & safety 
  •    Adhere to Safe&Sound procedures regarding  HACCP standards
  •    Attend any training deemed appropriate by your Head of Department

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Social Insurance & Housing Fund

• Supplemental Medical Insurance

• Colleague Apartment

We’re Fans. Are you?