The Restaurant Supervisor-Banquet will report to the Restaurant Manager and forms part of the F&B Banquet team who collectively deliver exceptional guest experiences.
We are looking for individuals who have a good knowledge of food & beverage, a team player and enjoys to wow guests with outstanding service and hospitality.
The Role of the Restaurant Supervisor
To provide back up for the Manager and Assistant Managers and take responsibility in supervising and coordinating the daily activities and maintaining the highest standard of service established by the hotel
Create and maintain a pleasant working environment and foster teamwork at all times
Assist Restaurant Manager to constantly find ways to further increase revenues without sacrificing pre-determined standards
He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service.
Preferred Qualifications And Skills
Diploma or Certificate in Hotel Management/ Catering
Minimum 2 to 4 years relevant job experience in similar capacity
Knowledgeable about customer service and guest contact skills
Knowledgeable about handling guest/colleague complaints and dealing with guests
Previous experience in supervising and/or delegation
Good in spoken and written English and Bahasa Malaysia
Ability to communicate in other languages would be an advantage
Computer literate with knowledge of Microsoft Windows and InfoGenesis System
Pleasant with positive attitude
Good communication and administrative skills
Willing to work shift duties
Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:
Malaysia work authorization is required for this position.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
