Mandarin Oriental Jumeira, Dubai is looking for a Restaurant Manager to join our The Bay Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As a Restaurant Manager, you will be responsible for:

• Act as a hotel ambassador at all times.

• To carry out any additional duties requested by management, related to hotel operational activities.

• Follow the principle of the 5Ps ‘Proper Planning Prevents Poor Performance’ at all times and for all activities.

• Oversee all operational and administrative aspects of the outlet as appropriate and be able to prioritise the required level of engagement in both areas depending on business volumes and other related parameters.

• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are always in place.

• Always supervise the maintenance and cleanliness of the restaurants and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.

• Work closely with the F&B Management and Culinary team to plan menus, prices and promotional events for the restaurants in order to maximize revenue generating opportunities in line with market demands.

• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.

• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine.

• Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly.

• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately.

• Maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.

• Plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.

• Attend and participate in all required meetings as scheduled.

• Be able to delegate tasks to assistant managers effectively.

• Maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items.

• In charge of monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information.

• Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets.

• Observe the competition, current market and international trends, prices with the market and other new ideas and react accordingly.

• Provide leadership, direction and support to all Restaurant colleagues at any time.

• Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements.

• Ensure that Mandarin Oriental Jumeira, Dubai grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.

• Prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.

• Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Jumeira, Dubai procedures.

• Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.

• Hands on in monitoring and following through on any requirements of VIP guests who are dining in the restaurants.

• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA and Forbes.

• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.

• Handle effectively any kind of customer complaints being verbal or written.

As a Restaurant Manager, we expect from you:

• High School qualification or equivalent.

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management.

• Minimum 2 years’ experience as a restaurant manager.

• Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly.

• Ability to work long hours with a strong focus on operational excellence.

• Experience with restaurant point of sales and cashiering procedures.

• Extremely organized and possess a solid administrative capability.

• Proven ability to successfully support, motivate and lead a large and diverse team.

• Ability to organize large projects and events.

• Able to use documented performance management systems and handling disciplinary processes.

• Perform job with attention to details and the ability to organize and handle multiple tasks.

• Competent computer skills including MS Office or equivalent.

• Ability to understand effective approaches to communicate with different individuals.

• Develop team members at all time.

• Able to empower colleagues and communicate clearly with other managers.

• Strong on the job and classroom style training skills.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.