General

• Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
• Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
• Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
• Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner
• Ensures hotel policies and procedures are adhered to
• Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.
• Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm
• Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager
• Attends meetings and training sessions that may be beneficial personally or to the restaurant operation