Mandarin Oriental, Hong Kong is looking for a Restaurant Manager - Clipper Lounge to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Restaurant Manager - Clipper Lounge is responsible for supervising the operations of the restaurant and ensure it is running smoothly and achieving the budgeted profit.  The Restaurant Manager - Clipper Lounge reports to the Assistant Director of F&B.

As Restaurant Manager - Clipper Lounge, you will be responsible for the following duties:

• Manage daily operations of the outlet.  Ensure services, food presentation and cleanliness are up to guest satisfaction and standard
• Liaise closely with the Kitchen team on food quality or presentation and suggest areas where improvements can be made
• Liaise with internal and external parties on creating new menus and promotion programmes
• Develop and maintain good relationships with guests
• Handle guests' comments and complaints and take immediate corrective actions
• Responsible for colleague scheduling, briefing, performance reviews, recruitment, training & development and related issues
• Check daily maintenance, cleanliness of the restaurant and grooming of staff
• Responsible for budget plan, cost control, sales and revenue repots
• Ensure all controllable expenses are kept within budget and forecast figures
• Find ways to improve the efficiency of the operation that will benefit our clients
• Propose and initiate, new services and products for our guests
• Responsible for all aspects of Fire, Life, Health, Safety & Security pertaining to F&B operations, HACCP & Food Safety in the outlet
• Perform as F&B Duty Manager from time to time.

As Restaurant Manager - Clipper Lounge, we expect from you:

• 3-4 years relevant working experience in similar capacity in hotel Food & Beverage, preferably in luxury hotel
• Excellent managerial and interpersonal skills
• Service oriented, creative, energetic and well groomed
• Skilled at handling complaints and comments tactfully
• Good sense of Marketing strategies, cost control & budgeting
• Able to work under pressure.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?