MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide. The Group is increasingly recognised for creating some of the world's most sought-after properties, providing 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design, a strong sense of place, and luxury hotels right for their time and place.

MANDARIN ORIENTAL, MARRAKECH

Mandarin Oriental, Marrakech, is set among 20 hectares of landscaped gardens filled with the scent of 100,000 roses. The snow-capped Atlas Mountains provide a stunning backdrop. Located just 10-minute drive from the city’s heart and the historic Medina, the hotel offers 56 private villas inspired by Berber and Andalusian-Arabic influences. All have secluded walled gardens, swimming pools and hot tubs, extensive areas for sunbathing, and shaded alfresco dining. Seven additional spectacular suites, each with its own rooftop plunge pool, feature panoramic vistas of the gardens and the surrounding countryside. There are a variety of exceptional restaurants and bars and a world-class spa offering the Group’s renowned signature treatments and treatments inspired by Moroccan traditions. The group’s unparalleled service, allied to the best traditions and hospitality of the Moroccan Kingdom, completes the luxury experience.

We are looking for a smiling and energetic Hostess to join our F&B team. The Hostess will be responsible for the restaurant reservation process and will ensure that the guests are well welcomed to our F&B outlets.

The Hostess will take reservations for the restaurants and manage and maintain the reservation system, including the database with respective guest preferences. Furthermore, the Hostess welcomes and escorts guests and if required she will help and carry out all required operational tasks and duties in the outlet under the guidance of the respective managers.

The Restaurant Hostess will be responsible for: 

• Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests
• Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email
• Schedule all reservations and planned seating arrangements with management prior to service period
• Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible
• Professionally provide alternative dining options if the restaurant is fully booked or offer the guest a seat until a table is ready and keep them updated
• Welcome and escorts patrons with the overall objective to delight and satisfy each and every guest
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately
• Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station
• Perform any tasks related to billing according to hotel standards and cashiering policies if required
• To bid friendly farewell to guests and sincerely thank them for their visit

What we are looking for: 

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• Experience as Hostess in a high volume restaurant with highest levels of service is preferred
• A minimum of 1 year of experience working as Hostess
• Ability to understand guest needs and to deliver superior customer service
• Very good presentation at all time
• Fluent in French & English, a third language is a plus