RESTAURANT HOST/HOSTESS

Mandarin Oriental, Kuala Lumpur is looking for a Restaurant Host/Hostess to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Restaurant Host/Hostess is the first colleague to interact with arriving guests as they enter the restaurant. He/ she should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and exceeding their expectations. The Restaurant Host/Hostess reports to the Restaurant Manager / Assistant Restaurant Manager.

As Restaurant Host/Hostess, you will be responsible for the following duties:

• Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Assist in sitting guests and provide occasional assistance to guests on menu items.

• Make menu suggestions and practice acquired up selling skills to guests.

• Follow instructions given by the Assistant Restaurant Managers, Restaurant Manager, Food and Beverage Manager, Director of Food and Beverage, and perform any other reasonable duties as required by the division head from time to time.

As Restaurant Host/Hostess, we expect from you: 

• Able to work under minimal supervision

• Diploma/ Degree in F&B Hospitality / Tourism Management or equivalent

• Minimum 1 year working experience as Waiter/Waitress

• Knowledgeable about customer service and guest contact skills

• Knowledgeable about handling guest/ colleague complaints and dealing with guests

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?