Mandarin Oriental, Boston is looking for a Residential Manager to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Residences department in Boston, Massachusetts, the Residential Manager is responsible for all aspects of the residential operation, including directly supervising all Residences staff, developing relationships with residential owners and ensuring the provision of exceptional service levels for all services and amenities provided. The Residential Manager reports to the Director of Residences.

As Residential Manager, you will be responsible for the following duties:

• Overall Residences operation, including the continual enhancement and improvement of operations at the direction of the Director of Residences.
• Interface with residents, hotel staff, outside vendors, contractors, and others at the direction of the Director as it relates to all residential matters, including securing new high-end net worth accounts.
• Direct supervision of all Residences colleagues.
• Building relationships with and providing support to all Residential owners.
• Other duties as assigned.

As Residential Manager, we expect from you: 

• At least 2 years of previous experience working or managing a luxury Residential operation with a concentration in mixed use properties.
• Previous experience directly supervising a team.
• Preferred college degree with additional or continuing studies with Real Estate or Property Management fields.
• Strong written, interpersonal, and presentation skills.
• Reading, writing, and oral proficiency in the English language.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

 Local Benefits

• A competitive salary and benefits package
• Meals served while on duty
• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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