THE GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels and 12 residences in 26 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

THE RESIDENCES

Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use and stand-alone projects. Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise. In addition to the goal of delivering superior experiences and services to Residences owners, Mandarin Oriental is focused not only on the management of the Residences communal areas to the exceedingly high standards our guests have become accustomed, but to continually improving our relationship with Residence owners over the long term.

SCOPE OF POSITION / SUMMARY

The Residential Doorperson is responsible for the overall Resident and guest satisfaction including initiating contact with the Residents entering the hotel and creating a delightful arrival and departure experience.

ORGANIZATION STRUCTURE

The Residential Doorperson reports directly to the Director of Residences

DUTIES AND SUPPORTING RESPONSIBILITIES

• Initiate contact with Residents entering and departing the Residences, while opening and closing the Residential entrance door
• Assist Residents with luggage and load luggage onto carts for Residential team delivery including providing baggage checks for Residents
• Receive and deliver residents packages, special deliveries, and mail.
• Assist Residents with car doors
• Responsible for flow of street traffic outside the property
• Escort Residents to their destination
• Maintain the cleanliness of the entrance
• Handle delivering and storing of Residents items/baggage
• Maintain complete knowledge and comply with all Residential policies and procedures.
• Greet, welcome, and anticipate every Resident and guests and their needs.
• Ensure every Resident receives a fond farewell.
• Accommodate all Residents requests expediently and courteously. Follow up with designated Residential personnel to ensure completion of request.
• Ensure that the Front Door is always attended.
• Assist the Residential Concierge team with desk coverage and responsibilities, package and luggage deliveries when required.
• Ability to maintain confidentiality of all Residential guest information and pertinent hotel data.

• Create special conversations with guests which identify personal preferences in order to record in each resident's profile history.

• Be proactive and anticipate the complete requirements to make the experience a success.
• Inquire as to the success or enjoyment of the recommendations made.
• Be knowledgeable of all in-house and arriving residents.
• Be aware of all known happenings company wide.
• Arrange package delivery and pickup for residents.
• Maintain the presentation standards of a 5-Star Lobby, including light vacuuming and dusting.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York Residences Fifth Avenue reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

Requirements – Experience, Skills, Education and Qualifications:

Essential:

• Two years luxury hotel or condominium concierge experience.
• Excellent overall communication skills both written and verbal in the English language.
• Able to multi-task and always remain composed.
• Able to work well in a team environment
• Able to stand for entirety of shift
• Must be professional and possess excellent presentation, communication, organization, and effective time-management skills.
• Must have strong knowledge of the restaurants, museums, department stores, boutiques, and specialty shops; theatres, shows and attractions in New York City.
• Ability to work flexible schedules and hours, willingness to work on weekends & holidays is required.
• Professional appearance and demeanor.

Desirable

• Additional languages are advantageous.
• First Aid and CPR qualifications.
• Experience with 2-way radio systems.

Pay: $31.35/hourly

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of People and Culture.