Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Doha
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.
Main Responsibilities
Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension
Greet all callers with warm and sincere greeting
Process and confirm guest reservations made by clients for Rooms, F&B and Spa
Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
Ensure information provided to Guests is accurate and individualized
Show complete product knowledge, understand rate structure and apply rate management
Maintain established filing system for all correspondence and collate reports as required by Revenue & Reservations Manager or Assistant Manager
Requirements
Senior School qualification or equivalent
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
A minimum 2-year experience in a hotel and or administrative position selling in hospitality
Previous work experience in Reservations or Front Office
Previous experience working in a 5-star hotel environment
Good knowledge on computer systems i.e MS Office applications
Prior experience with PMS system
Preferably Arabic Speaking
If you are interested in joining our team apply today!
