Mandarin Oriental Downtown, Dubai is looking for a Reservations Sales Agent to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Reservations department in Dubai, the Reservations Sales Agent is responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery. Reservations Sales Agent reports to the Reservations Supervisor.

As a Reservations Sales Agent, you will be responsible for the following duties:

• Manage guest room reservations by confirming details, verifying availability, and explaining rates, guarantees, and cancellation policies.
• Handle guest inquiries, special requests, complaints, and visa arrangements while ensuring timely and accurate communication.
• Maintain up-to-date knowledge of hotel promotions, facilities, and rate structures, ensuring proper application of rate management and reservation standards.
• Support departmental goals by adhering to brand standards (LQE, MOQA, Forbes) and delivering service excellence to enhance customer satisfaction and loyalty.
• Coordinate closely with departments such as Sales, Front Office, and Banqueting; participate in site visits, client entertainment, and joint sales calls.
• Maintain accurate records and systems, ensure booking data is correct, and attend regular departmental meetings and training sessions.

As a Reservations Sales Agent, we expect from you: 

• Strong ability to understand guest needs and deliver exceptional service independently.
• Clear and effective communication skills in English.
• Friendly, detail-oriented, and professional with a positive, can-do attitude.
• At least 1 year of experience in hospitality or administrative roles, preferably in Reservations or Front Office.
• Previous experience in 5-star hotels, ideally in the GCC, with knowledge of PMS systems and MS Office.
• Educational background in hospitality or business management; hotel pre-opening experience is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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