Reporting to the Reservations Manager, the Reservations Officer carries out Room Sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/she will ensure that all data entry into systems are error free.
Key Responsibilities
Ensure that all correspondence are replied within 24 hours.
Ensure prompt and accurate answering of all incoming calls within 3 rings.
Suggest appropriate or ideal package to guests according to the information that was provided.
Ensure that all follow-up are done promptly and efficiently.
Upsell wherever possible.
Ensure that all bookings are retrieved and entered into PMS within the same day.
Ensure that all daily reports are printed promptly.
Ensure that daily tasks of no-show, traces, missing correspondence and car transfer reports are followed up promptly and efficiently.
Key Requirements
At least 1 year experience in hotel industry (any department)
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Excel in delivering Legendary Quality Experience to all guests while attending to their needs and requests. Provide superb recommendation for wine and dine, entertainment, tourist attractions, airline ticketing, arts and any other information.
Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service deli...
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