Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at the Athens Offices of Mandarin Oriental, Costa Navarino within the Reservations Department, the Reservations Agent handles guest requests and ensures that all reservations are properly recorded and organized. The Reservations Agent reports to the Reservations Supervisor.

As Reservations Agent, you will be responsible for the following duties: 

• Allocate rooms while creating and amending reservations in the PMS system.

• Answer the telephone and take a record of all advanced reservations using property management system (Infor HMS).

• Respond to all enquiries in a professional and consistent way, ensuring all the guests’ needs are identified and options are pro-actively suggested.

• Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained.

• Ensure all confirmations are accurately sent out within 24 hours making personal references to their choices.

• Gain full knowledge of all rates, (rack, negotiated and promotional etc.), room types, overall resort product and resort’s primary competition.

• Ensure that communication with other departments, notably Credit, Sales, Concierge, Housekeeping, Front Desk, and any other concerned department is maintained, with information which concerns them.

• Ιnput data into the PMS system in the correct format as set in the PMS Operational manual.

• Extract, review and perform action base on the Traces report from the PMS system.

As Reservations Agent, we expect from you: 

• Valid EU Passport or Hellenic Residence Permit.

• Experience in Reservations or Customer Services.

• Fluency in English.

• Availability to work in rolling shifts.

• Flexibility to work in Costa Navarino, Pylos, when necessary.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.

• Private Medical Insurance.

• Opportunity to be a part of the founding team at Mandarin Oriental, Costa Navarino.

• Access to a world-class work environment with a commitment to employee development.

We’re Fans. Are you?