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Regional Director of People & Culture Middle East & Africa

  • 540229
  • Full time
  • Corporate / Regional Office

The scope of this position is to provide strategic and operational People & Culture functional support to hotel leadership teams, to develop and implement strategic P&C plans for the region that align with overall organizational goals and objectives, to deliver a meaningful and personal experience for all colleagues and guests and to support both exemplary colleague engagement and excellent guest satisfaction. Champions the MO culture.  

Organizational Structure  

  • The Regional People & Culture Director Americas will report to Group VP P&C and collaborate with other global and regional P&C functional leaders.  

Major Responsibilities

  • The Regional People & Culture Director supports hotel P&C teams to deliver our colleague value proposition and unique MO culture. 

  • Key role as Business partner to GM’s, AVP’s and all corporate functions.  

  • An advisor on how to create an environment that drives operational excellence and increases productivity in the workplace.  

  • Develops regional P&C strategic plans for a variety of HR matters such as but not limited to compensation, benefits, health and safety, hotel and residences openings, colleague and labor l relations, HR governance and succession planning.  

  • Plan and formulate long to medium-term HR recruitment strategies, programs and guidelines which enables the Hotels and Residences in the region to attract and retain the highest caliber of colleagues.  

  • An ambassador for colleague wellbeing initiatives.  

  • A day-to-day support for all aspects of the People & Culture Teams   

  • Develops hotel-based P&C teams both their functional and leadership skills.  

Operations 

  • Monitor adherence to internal policies and legal standards  

  • Deal with grievances and violations and disciplinary action when required.  

  • Anticipates and resolves litigation risks.   

  • Report and advise to P & C leadership by analyzing data and using HR metrics.  

  • Coordinates and leads new hotel openings HR, critical path delivery and actively supports pre-opening teams.    

  • Ensure the environment in his/her region exemplifies our brand and values, enabling our colleagues to be the best they can be.   

  • Develops talented, agile, contemporary, director of P&C/Business Partners with clear succession planning for P&C teams.  

  • Senior leadership has confidence that Regional P&C is proactively engaged with hotel and residences teams in key business and people decisions.   

  • P&C function is collaborating and supporting each other and other functions globally.    

  • Will utilize key HR metrics to identify challenges and to demonstrate success and growth.    

  • Supports global P&C projects.   

  • To keep abreast of the various developments and interpret implications of legislation which may affect the hotels in the region.  

  • Spearhead and implement measures and policies that will ensure positive colleague climate, high morale, and effective communication.  

  • Ensure the working environment for all colleagues complies with local labour safety and health standards.  

  • Administer and manage the Colleague Engagement Survey program and process, ensuring the hotel meets or exceeds survey results each year.  

  • Assist Hotel General Managers and AVPs in sourcing, attracting, selecting and appointment in senior roles.  

Skill Sets 

  • Interpersonal skills with the ability to present to and communicate with colleagues across all business units and corporate.  

  • Proven organizational skills, with the ability to prioritize meeting deadlines and provide high quality service to colleagues and visiting clients.  

  • A flexible approach with the ability to adapt to changing conditions and priorities and to work in a collaborative team environment.  

  • Maintain an active awareness and understanding of global HR trends, innovations, and opportunities.  

Role Specific Requirements   

  • Bachelor’s degree in human resources, Business, MBA, Human Capital, or related  field.  

  • 15 years’ experience in Human Resources as HR Business Partner or Generalist.  

  • 5+ years international/multi-country or multi property HR experience.  

  • Strong technical human resources expertise to support all hotels and residences in the region to develop best practices to help address the organization and talent needs.  

  • Work experience in the hospitality industry will be an advantage.  

  • Arabic Language will be an advantage  

  • Familiarity with HR policies and relevant labour laws.  

  • Experience in industrial relations matters across region  

  • Strong communication skills and able to connect with diversity group of stakeholders at all levels  

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