Operational Responsibilities:

• Principal duties and responsibilities may include but are not limited to the following which indicates the general nature of work expected
• Repair and maintenance of all types of refrigeration equipment such as walk in cold-room and freezer rooms and other commercial/industrial refrigeration equipment
• Carries out preventive refrigeration and routine maintenance. Attends to repairs and maintenance of refrigeration equipment electrical control system
• Responds to a guest’s maintenance request within 15 minutes of receipt of the same
• Ensure that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guestroom or public areas
• Ensure that the plant rooms, workshops and related areas are kept clean and tidy
• Observes prescribed safety standards. Helps maintain safe conditions for self and others
• Performs related duties and special projects assigned
• Interacts with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.

General Responsibilities:

• Adhere to Emirates Palace Mandarin Oriental Employee Handbook
• Adhere to Emirates Palace Mandarin Oriental Policies & Procedures
• Follow Supervisors instructions in line with job requirements
• Adhere to all security and safety instructions
• Inspire guests with an attitude of personal attention to their requests
• A commitment to a sense of urgency, immediacy and total responsiveness
• Intuitively anticipate guests’ needs and address them in a refreshingly unique manner
• Proactively find opportunities for innovative service delivery
• Demonstrate commitment to uncompromising standards of excellence
• Approach each guest in a confident and welcoming manner
• Work as a team with all other departments in their effort to delight the guests
• Demonstrate a willingness to “go the extra mile” to exceed guests’ expectations
• Always show respect for guests’ security and privacy
• Take personal responsibility for meeting guests’ needs
• Communicate effectively to always ensure service excellence
• Ensure requests are followed through to the guest’s satisfaction
• Display a sense of determination when solving problems
• Adapt the role of a "server" in acting on the hotel stage.
• Create moments of emotional value for the guest.
• Look for creative delivery service

Skills and Requirements:

• Diploma or apprenticeship in Mechanical or Electrical 
• Previous resort experience in the same role within a luxury hospitality environment is preferred  
• Ability to solve engineering problems using appropriate theoretical and practical engineering principles.