Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences

Departmental Mission and Objectives

In support of the group’s corporate mission statement: ‘We are fans of the exceptional’, The Technical Services team members will:

• Work and collaborate across departmental and ownership boundaries to improve coordination and shorten the time required to develop projects.

• Make decision to invest wisely and effectively.

• Consistently strive to deliver exceptional “technical” services to our partners and owners by assigning the most suitable project leader for each project.

• Design hotels and renovate existing hotels in compliance with MOHG’s product standards and guidelines.

• Continuously improve to remain the best by promoting exceptional design and innovation and by up-dating continuously our Product Standards & Guidelines (PS&G).

Team’s Objectives

• Conceptualize and deliver exceptional new hotels and resorts that meet our PSG, finding the appropriate balance between Tradition, Quality and Innovation.

• Design our products and services to address our guests’ needs.  In fact, we are committed to exceeding their expectations with our ability to anticipate, innovate and be quality driven. 

• We will enable the hotels to meet our Mission Statement while minimizing facilities life-cycle costs, operating costs and providing and help reduce our environmental impact.

Strategic Intent

• For each project, new hotel or major capex project for existing hotels, a Project Leader will be assigned to deliver the technical services as outlined herewith and as defined under each project technical services agreement. 

• The project leader will manage its assigned projects in a multifunctional structure as depicted below and referred to as the Regional Execution Team (RET).

• The project leader will hold the overarching responsibility to deliver the objectives of the RET.

• The project leader will provide the required leadership and management tools to ensure the team achieve the objectives in a collaborative environment and in a motivated team spirit.

Experience and Qualifications

• The ideal candidate should have a proven track record of successfully managing complex projects in the hospitality sector with a minimum of 15 years of experience post qualification.

• Experience in leading and managing large teams of project managers and professionals is essential. They should have a demonstrated ability to motivate and inspire teams to achieve project goals.

• Experience in developing and implementing strategic project plans aligned with organizational objectives. They should have a strong understanding of project lifecycle management and risk mitigation strategies.

• Proven experience in building and maintaining relationships with key stakeholders, including clients, investors, contractors, and regulatory authorities.

• Strong analytical and problem-solving skills are crucial for identifying and resolving project-related challenges effectively.

Qualifications

• A bachelor's degree in a relevant field such as engineering, construction management, architecture or a related discipline is required.

• A professional qualification such as P.E, MCIBSE, AIA, RIBA, RICS.

• A master's degree in business administration (MBA), project management, or a related field.

• Proficiency in project management software such as Microsoft Project, Primavera, or other similar tools is essential. Additionally, familiarity with relevant industry standards and regulations is advantageous.

• This is not a design or design management position.

General Duties and Responsibilities

• Team leader of regional execution team

• Single contact from concept to completion

• Coordinate with operations and corporate colleagues throughout process

• Manage owner/developer relationship.

• Support the assigned projects as per the Project Task List guidelines

• Enforce Product Standards & Guidelines (PS&G)

• Provide resolution when PS&G non-compliance occurs with developer

• Articulate briefs to developer & consultants

• Monitor budget and schedules.

• Prepare design vision statement.

• Inform Development Director of communications between RET and Group Chief Executive

• Manage, as required, field project managers.

• Inform Development Director in writing of potential area program deviations before they occur

• Engage regional execution team

• Create design value and differentiation

• Assist setting up pre-opening office

• Perform pre-opening induction to General Manager

• Prepare migration schedule

Specific Competencies

The most successful candidate will be/have:

• Able to multitask, to organize and manage several projects at the same time.

• Able to think and plan strategically, while taking on a broad range of tasks

• Self-motivated and a team player

• Eager to learn [fast] while been a confident colleague.

• Strong analytical skills

• Effective communicator

• Strong organization skills

• Strong follow up

• Driven by Innovation

• Strong problem-solving skills

• Good to Strong knowledge of Excel, MS-Project, AutoCAD

• Interested in design and architecture

• Able to prepare/review hotel design plans

Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you? ​