Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Rome will offer a rare urban retreat set across ten 19th‑century villas, surrounded by lush gardens yet only moments from the city’s iconic landmarks. The hotel will feature 108 elegantly designed rooms and suites - many with private terraces or gardens - crafted by renowned designers Gilles & Boissier. With six distinctive restaurants and bars, including a rooftop Mandarin Bar with sweeping city views, the property will blend tranquil residential charm with contemporary Roman sophistication.

About the job

Based at Mandarin Oriental, Rome, the Personal Assistant to the General Manager reports directly to the General Manager.

As the Personal Assistant to the General Manager  you will be responsible for the following duties:

• Provide comprehensive administrative support to the General Manager: calendar management, travel arrangements, meeting coordination, and drafting of various documents (welcome cards, reports, presentations).
• Assist the General Manager with the preparation and follow-up of strategic projects and initiatives.
• Oversee the commercial development and rental management of the hotel’s display showcases, including payment follow-up in collaboration with the Finance Department.
• Manage the hotel gallery: sourcing and onboarding artists, organizing exhibitions, and ensuring the commercial success of the space.
• Coordinate and manage the hotel boutique during key seasonal periods (e.g., Easter and Christmas): decoration, setup, and product selection.
• Collaborate on cross-departmental projects involving Sales, Marketing, Quality, Rooms Division, and Food & Beverage teams.
• Act as a point of contact between the General Manager and other departments to ensure seamless internal communication and project alignment.
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As Personal Assistant to the General Manager we expect from you:

• Fluency in English and Italian

• Previous experience in the luxury hospitality industry, or with a strong background in administrative roles.