Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Communications & Engagement Specialist to join our People & Culture Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the People & Culture Department, the Communications & Engagement Specialist is responsible in communication of P&C initiatives and fostering employee engagement through various channels such as MyMO/Beekeper, digital signage, noticeboards and colleagues’ social media and events to ensure alignment with the division goals. The Communications & Engagement Specialist reports to the Director of People & Culture/ Assistant Director of People & Culture.

As a Communications & Engagement Specialist, you will be responsible for the following duties:

• Develop and implement comprehensive colleague engagement strategy annually
• Plan and execute internal communication initiatives to ensure clear and consistent messaging across the hotel
• Collaborate with various departments to create engaging content for internal communication, announcements, and updates
• Organize and coordinate colleague events, team building activities and recognition programs to promote a positive and collaborative work environment
• Monitor and analyse colleagues’ feedback and engagement metrics to identify areas of improvement and implement solutions accordingly
• To collate various colleagues’ communications e.g. Town Hall Meetings, Fan of the Month, birthday celebrations, meetings and committees e.g. sports, social, focus groups
• Stay updated on industry best practices and trends to continuously enhance the initiatives.
• Colleagues’ noticeboards are up to date with all Hotel and Local Activities, Guest Comments, Emirates Palace Sports Teams and all other relevant information for colleagues
• To produce a Monthly Colleagues Activity Schedule to include sporting events, representative teams, outings such as shopping and tourism visits, gatherings, celebrations, and annual party
• To facilitate and organize the Get-Togethers such as Majlis, Fan of the Month celebrations etc. and ensure the agenda, certificates and photographs are prepared in advance
• Ensure all colleagues’ activities are posted in MyMO/Beekeper.
• Enrol new colleagues in Beekeper and deactivate the leavers.
• Conduct a presentation on Beekeper in Move-In Orientation.
• To ensure sports are represented evenly in MOAUH for colleagues.  Assist in the co-ordination of the Ramadan Activities.
• Assist in daily update of colleagues’ birthdays in ‘Day of Delight/DOD’
• Prepare the morning briefing sheet for DOP&C /ADOP&C with P&C operational updates
• Co-ordinate and arrange baby basket for newborn babies of colleagues
• Review and co-ordinate all colleagues’ suggestions
• Organize interdepartmental competitions

As a Communications & Engagement Specialist, we expect from you: 

• Previous experience in the same role in a high volume internationally recognized luxury hotel chain, resort experience is a plus
• Bachelor’s degree in hospitality management, Human Resources, or a related field preferred.
• An outgoing personality with excellent communication and organizational skills, problem solving, detail oriented and multitasking

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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