Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Front Office Department in Milan, the PBX Operator intern will handle incoming calls for the hotel. The PBX Operator reports to the Front of the House Manager. The PBX Operator intern reports to the Front of the House Manager.

As PBX Operator intern, you will responsible for the following duties:

• Operate the switchboard according to policies and procedures set by Reception Manager ad Front Office Manager.
• Answer the telephone in utmost clarity and offer assistance to callers
• Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changes which might occur.
• Relay all messages accurately and promptly for guests and colleagues
• Provide service and information regarding hotel facilities to guests and outside calls.
• Be always well-informed concerning all events, which take place in the hotel.
• Have on-hand information relating to Mandarin Oriental Hotel Group i.e. telephone numbers of other properties, names of personnel, etc
• Maintain "Privacy of Communication" while on duty.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

As PBX Operator intern, we expect from you: 

•             One year experience in a customer service oriented position

•             Ability to work and communicate in a multinational environment.

•             English – excellent oral and written skills

•             Additional language - beneficial

•             Listening and oral skills 

Our commitment to you

• Monthly pocket money and a comprehensive benefits package
• Excellent Training and Development opportunities
• Meals available at our Employee Restaurant

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