Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.

Duties and responsibilities: 

• Operate the switchboard according to policies and procedures set by Front Office Manager 

• Answer the telephone in utmost clarity and offer assistance to callers 

• Manage and oversee instant messaging channels 

• Relay all messages accurately and promptly for guests and colleagues 

• Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changes which might occur 

• Follow proper procedures for handling matters of emergency 

• Provide service and information regarding hotel facilities to guests and outside calls 

• Be well-informed concerning all events which take place in the hotel 

• Have on-hand information relating to Mandarin Oriental Hotel Group (i.e. telephone numbers of other properties, names of personnel, etc.) 

• Maintain "Privacy of Communication" while on duty 

• Be punctual at all times and adhere to general hotel rules strictly 

• Carry out the duties assigned by the Front Office Manager 

Requirements:

• Proficiency in English and Italian; an additional language is considered a plus 

• Excellent overall communication skills 

• Basic computer and typing skills 

• Able to multi-task 

• Strong desire to provide excellent guest service