Responsibilities:

• Maintain availability to help with any matter related to making the stay of hotel guests a pleasant and memorable one.
• Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them daily until the guest's departure.
• For the VIP guests, welcome upon arrival outside their assigned room and help.
• After check-in, introduce themselves to the guests, escort them to their room, explain room and hotel facilities, and offer assistance for the remainder of their stay.
• Coordinate luggage handling with Concierge sections for arriving and departing guests to ensure safe and timely delivery.
• At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and standards.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, take appropriate actions, or refer the matters to the relevant persons to handle.
• Offer personalized wake-up to the room with tea or coffee if guest requests.
• Offer assistance to the guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry, and dry cleaning.
• Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events to be able to answer guest requests and questions.

Skills & Qualifications

• Previous extended experience in the same role in a luxury hotel is required, as well as resort experience
• Additional languages will be an advantage
• Good communication and problem-solving skills, attention to details, creativity, team player