NIGHT RECEPTIONIST, FRONT OFFICE

4 on, 3 off, 3 on, 4 off, 4 on 10-hour shifts | 9pm-7am

We’re looking for a Night Receptionist to join our iconic Front Office team.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Night Receptionist at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Welcoming guest arrivals and late check-ins, creating a lasting impression of warmth and care.
• Handling all departures in an efficient manner by providing guests with accurate settlement and ensuring their expectations have been met during their stay.
• Following up and actioning all guest traces and messages.
• Attending handover briefings on a daily basis and ensuring all necessary information is provided to the relevant team and departments.
• Performing all daily tasks outlined in the night shift tasks list in a productive, professional and timely manner.

As a Night Receptionist, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will be night shifts, working 9pm-7am on a 4 on, 3 off basis (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Night Receptionist candidate, you will have a keen eye of detail and strong administrative skills. You will be a confident communicator, both verbally and written, and have ideally worked in a guest or customer facing role previously.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.