Duties and responsibilities:

• Offer a warm, sincere and personalized interaction to all guests. 

• Be proactive and anticipate the complete requirements to make the experience a success, acting as a reference when guests ask for assistance during the night.  

• Ensure safety of all guests and colleagues during the night, acting as leader of the Emergency Response Team and be fully trained for general emergency scenarios. 

• Be present at the Front Office during the night shift and coordinate the operation in collaboration with other departments. 

• Be able to regularly perform duties of all functions within the Front Office such as check-in, check-out, credit card payments, walk-in and complaint handling. 

• Be knowledgeable of all in-house, remaining arrivals and early departures, as well as daily events in the hotel. 

• Act as a support to the Concierge Team during the night in case of special requests.  

• Arrange transportations, amenities and package delivery during the night shift. 

• Communicate all important details and facts happened during the night to management and colleagues. 

• Maintain a clean, neat and organized desk and back office. 

• Other activities as deemed appropriate by management. 

Requirements:

• Minimum two-years experience as a Front Desk Agent in a luxury environment, preferably covering Night Shifts.  

• Able to multi-task also in complex situations, remaining calm and efficient. 

• Strong verbal and written communication skills. 

• Full proficiency in English and Italian; an additional language is preferred.

• Must be professional and possess excellent standing, organization and effective time-management skills. 

• Must be able to work with flexible schedules (especially during the night) and working hours and on weekends/holidays.