Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences. Our aim is to be widely recognized as the best luxury hotel group in the world, providing exceptional customer satisfaction in each of our hotels. The growth strategy of our Group is to successfully operate 10,000 rooms in major business centers and key leisure destinations around the world, whilst continuing to expand our presence globally.
The Hotel
Mandarin Oriental, Taipei, with a prime location in Taipei’s most established business district, is poised to deliver a new era of luxury hospitality on opening. The hotel’s 303 comfortable and luxurious rooms and suites, are elegantly designed with classic inspiration and contemporary touches, and are the most spacious in the city. Six restaurants and bars showcase innovative and superlative cuisine, while the spacious spa introduces the Group’s awarding-winning spa concepts together with holistic signature treatments and a range of wellness programmes. In addition, the diverse meeting and event spaces bring a level of sophistication and elegance to any occasion.
Duties and Responsibilities
To oversee the smooth running of the bar
To co-ordinate the opening and closing times, ensuring sufficient staff for both peak and low periods
To encourage employee satisfaction and motivation
Daily control of inventory and beverages
Provide leadership and support for all Bar colleagues
Train, evaluate and schedule all Bar colleagues in accordance with the standards of the company policies and guidelines
Ensure the profitability, efficiency and creativity in the Bar
To supervise the maintenance and cleanliness of the Bar at all time
Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team
Plan menus, prices and promotional events for the Bar in order to maximize revenue generating opportunities
Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans
To ensure that Mandarin Oriental, Taipei’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care
To oversee cashiering procedures and ensure correct billing
To ensure that inventory levels are accurate and store requisitions are done on time.
To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards
Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details
Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable
Ensure menu descriptions are up to date and distributed appropriately
Perform any other reasonable duties as required by the Director of Food & Beverage from time to time
To be occasionally involved in outside catering events and special in-house events
Requirements
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Food & Beverages
Minimum 3 years experience working in a 5-star hotel environment preferred
If you are interested in joining our team apply today!
