Marketing Administrator  

Mandarin Oriental New York is looking for a Marketing Administrator to join our Sales Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

The Marketing Administrator is responsible for assisting the Director of Commercial Strategy, the Director of Marketing and the Marketing Manager in all matters relating to public relations, e-commerce, advertising, collateral, direct mail, promotions and other marketing communications.

As Marketing Administrator, you will be responsible for the following duties:

Communications/PR and Marketing

·         Admin to DOCS, DOM and Marketing Manager for marketing, communications and PR related work including scheduling meetings, meeting minutes, travel coordination, expense reports, responses to donation requests, preparing presentations, scanning/copying, filing,  etc.

·         Responsible for the compilation and archiving of press clippings including the creation of clip books and broadcast compilation DVDs

·         Assist with the preparations for journalist visits, spa appointments, reservations site tours, photo shoots, coverage tracking and journalist follow-up

·         Assist with package development and liaising with other departments regarding package components

·         Assist in the preparation of monthly reports and MarComm meetings notes

·         Manage media and influencers database, as well as comp forms and reservations templates for these stays

·         Assist with press release development and distribution.

·         Responsible for press kit inventory, restock and compilation; or any other hotel circulated collateral.

·         Oversee, input and track monthly check book

E-Commerce

·         Assist Marketing Manager to monitor and track MONYC’s social media efforts of the hotel under the supervision of the DOC and PR/E-Commerce Manager

·         Assist in the development of email marketing campaigns.

·         Assist in creating digital marketing campaigns

·         Coordinate and prepare the monthly internet/social media reports.

Advertising

• Under supervision of DOC, liaise with ad representatives regarding media schedules and placements
• Oversee advertising schedules/deadlines and coordinate the production of advertisements in a timely manner

Collateral Production

• Point person with production houses and/or graphic designer on all production schedules
• Ensure collaterals and Direct Marketing Materials are printed and issued in time to secure needed  business
• Assist with writing and proofreading all Hotel, Spa and F&B written collaterals
• Collate all necessary materials for printing
• Ensure all collaterals are updated and current with regular audits and tracking
• Ensure adherence to MOHG CID guidelines for all promotional material and advertising
• Work with DOCS/DOM and Marketing Manager to cross-check all collateral work
• Responsible for any billing, bidding and POs associated with collateral production

Photography

·         Maintain photo library organized

·         Assist the Marketing Manager with the coordination of photo shoots and in-house hotel photography

·         Assist with the organization and distribution of MONYC’s video library

Direct Marketing

·         Assist DOCS with the production of materials for Direct Mail activities

·         Assist Marketing Manager with any F&B, Spa and Hotel flyer or internal communication

Promotions and Events

·         Assist with development, coordination and implementation of MONYC’s in-house and out-of-house events

·         Together with Marketing Manager, DOM and DOCS, liaise with F&B and Spa departments to coordinate hotel promotions and marketing efforts

General Duties

·         Perform any other Communications/Marketing-related duties as required by the department heads

As Marketing Administrator, we expect from you: 

• Must be a team player with excellent organizational, time management, writing/grammatical and communication skills
• Strong computer skills (Word/Excel/PowerPoint)
• Knowledge of Adobe Illustrator, Photo Shop
• Familiarity with social media platforms

Desirable

 One – two years experience in public relations and/or marketing

Agency or in-house experience

 Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. 

Salary and Benefits:

•  $25 per Hour

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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