LOUNGE MANAGER/ESS

Mandarin Oriental, Kuala Lumpur is looking for a Lounge Manager/ess to join our Marketing Communications team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Lounge Manager/ess is responsible to manage the day-to-day operations of the lounge and assist in formulating long-term strategies. The Lounge Manager/ess reports to the Director of Food & Beverage / Assistant Director of Food & Beverage.

As Lounge Manager/ess, you will be responsible for the following duties:

• Prepare capital expenditures for the operation

• Attend the daily F&B briefing and other related F&B meetings

• Maintain good communication with the Kitchen operations, F&B section heads and other relative department

• Always maintain operation equipment in good condition

• Prepare monthly manager report and debriefing notes as necessary

• Manage the average food and beverage check and promote sales

• Always have good knowledge of monthly budgeted target in revenue and profit

• Oversee administration of weekly duty schedules and controls vacation leaves

• Ensure compliance with hotel’s rules and regulations

• Oversee and/or conduct training for colleagues as well as implement regular training programmes

• Attend to guest requests and complaints, efficiently and courteously

• Ensure that the standards of food and beverage service are maintained

• Promote and consistently try to improve food and beverage sales

• Ensure that all colleagues are familiar with the contents of the menus, and its compositions

• Actively support the hotel’s team culture, and help to achieve the hotel’s vision, goals and values

As Lounge Manager/ess, we expect from you: 

• A University/ Hotel School or College Graduate in Hotel Management

• Minimum 6 years of hotel experience

• Good knowledge of customer service and guest contact skills

• Handling guest / colleague complaints and dealing with them tactfully

• Strong leadership skills

• Knowledge of communication and training skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?