Role of Learning & Development Officer

• Assist and coordinate the preparation of colleague’ nomination for Learning & Development plan in accordance with the Hotel’s Learning & Development policy
• Assist in the preparation of training room facilities for the colleagues requesting the use of the training rooms.
• To ensure that all training records are input into the Learning Development Information System and to generate monthly reports accordingly.
• To replenish training materials after each training
• To ensure the cleanliness of the training room after each training
• To ensure training equipment are set up and training material are ready and placed in the respective training room 15 minutes prior to the training.
• To ensure that all training records are properly filed and kept updated and ensure that all training records are properly filed and kept updated.
• To ensure that an effective control system is established to control the booking of the training rooms, training equipment and materials.
• Ensure effective implementation of the IMS policy and procedures.
• Ensure continuous training and awareness of the IMS system.
• Ensure OTPs are monitored and acted upon
• Identify areas of improvement through CPAR or suggestions
• Ensure operational compliance to legal regulations and other requirements.
• Identification of new activities that are in relation to EASI and HIRADC.

Job Requirement

• Diploma or Degree in Business Administration or Hotel Management
• Minimum 3 to 5 years’ hands-on experience in Learning & Development in the service industry
• Ability to communicate fluently in English Language and Bahasa Malaysia with internal and external customers alike
• Maintenance of good interpersonal relationship with all levels of colleagues in the department and in the hotel
• Able to take the initiative where necessary 
• Possesses organizational and inter-personal skills
• Self-motivated and self-starter
• Able to conduct internal training if required 
• Self-driven, dynamic, open minded and eager to learn new things
• An independent problem solver and able to work effectively under pressure