Mandarin Oriental Downtown, Dubai is looking for a Learning & Development Executive to join our Learning & Development team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the People & Culture Department in Dubai, the Learning & Development Executive is responsible for facilitating all new hire training, coordinating and supporting the development and delivery of effective L&D programmes and initiatives, supporting quality assurance activities, upholding and promoting our company’s values and standards. You will work closely with department trainers and support the People & Culture team’s initiatives to elevate and enhance the colleague experience. Learning & Development Executive reports to Learning & Development Director.

As a Learning & Development Executive, you will be responsible for the following duties:

Develop & Implement L&D Plan: Support the creation, execution, and review of the hotel’s L&D initiatives in line with business priorities.

Promote Learning Culture: Act as an L&D ambassador to foster a culture of continuous learning and development opportunities.

Coordinate & Deliver Trainings: Organise, execute, and track all training activities, including guest service and orientation programs.

Manage Learning Resources: Maintain the L&D calendar, oversee training nominations, and ensure access to learning materials.

Ensure Compliance & Quality: Facilitate customer service training, conduct product knowledge tests, and support internal audits.

Support & Recognize Employees: Develop departmental trainers, manage colleague recognition programs, and contribute to L&D meetings.

As a Learning & Development Executive, we expect from you: 

• Ideally 3 years’ experience in Learning & Development in Luxury Hospitality Industry.
• Ability to be resourceful, creative and maintain flexibility. Excellent program design, presentation and delivery skills.
• Ability to train, motivate, evaluate, and mentor colleagues to meet desired ends.
• A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organisation.
• Computer literate with working knowledge of: LMS (Learning Management System), Excel, MS Word, PowerPoint & Publisher and any other Design and learning apps; Canva, Kahoot, Co-pilot.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 
• A competitive salary and benefits packages.
• Accommodation, transportation, and duty meals provided by the hotel.

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