Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group’s Learning & Development standards.
Supporting all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel.
Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with L&D Hotel Plan and reflect business priorities.
Co-ordinate, execute and follow up on all training activities within the hotel.
Maintain an ongoing L&D calendar for the hotel and ensure learning resources and opportunities are maximized. Proactively collect training nominations for all training programs in accordance with the related audience. Send joining instructions for L&D programs in a timely manner.
Maximizing learning by providing a creative, fun and exciting environment in delivering training such as Move-In orientation, product knowledge and other new hire relevant programs.
Assist in facilitation of continuous customer service training as outlined by LQEs, MOQA, Forbes, etc. on a needful basis.
Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&D library.
Maintain the L&D noticeboard / screen up to date.
Maintaining training expenses to meet the hotel’s needs while remaining within budget guidelines.
Always Maintaining orderliness and cleanliness of the office and the hotel Training Room.
Contribute and actively participate in the monthly Department Trainers meeting, take minutes, and ensure prompt distribution.
Provide support and development of departmental trainers as required.
Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met.
Assist in initiating all colleague recognition initiatives.
Taking ownership to perform any additional duties assigned by the Director of Quality, Learning & Development and continuously support People & Culture initiatives.
Conduct self in a professional manner to reflect the high standards of Emirates Palace Mandarin Oriental and Mandarin Oriental Hotel Group.
Skills & Qualifications:
Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
Ability to express or exchange ideas by means of the spoken word; must be able to verbally convey detailed instructions to employees or guests.
Ability to be resourceful, creative and maintain flexibility.
Ability to train, motivate, evaluate and mentor colleagues to meet desired ends.
Ability to maintain excellent relations with colleagues and always maintain colleague and guest confidentiality.
Extensive experience in the hospitality industry, previous training experience is a must.
Outstanding communication skills, both written & verbal.
A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization.
Enthusiastic and positive personality with ability to build trusting relationships with others.
Creative, effective team player, possessing a high degree of professionalism, energy and determination.
Computer literate with working knowledge of: Excel, MS Word, PowerPoint and Publisher.
Proven organizational skills, work well on their own, able to set and meet deadlines with quality results.
