The Laundry Manager will be responsible for:

• Overseing laundry employees, inspecting staff work and giving guidance so that deficiencies are corrected, standards are met. Ensures full compliance of staff to the policies and procedures of the Housekeeping Department and the Hotel
• Processes room linen, F&B linen, uniforms and staff laundry, prioritizing where necessary and ensuring all work is completed
• Processes guest laundry in accordance to advertised times and to the guest expectations, responsible for ensuring that guest’s special requests are met
• Schedule regular maintenance of machinery according to the levels of business and in conjunction with the Engineering Department / Contract Companies
• Store laundry chemicals in accordance to health and safety guidelines
• Ensures laundry, laundry office and related stores are kept clean and tidy. Clean air vents regularly and high level gantries and ducts   
• Arranges staff work schedules, ensuring staffing levels are based on occupancy and / or any current or anticipated projects. Submits payroll records and ensures employee files are kept update
• Ensures Lost and Found property is turned in to the Housekeeping office as per Housekeeping policy and procedure
• Handles the general administration of the Department, including filing, reconciliation of invoices, record keeping, compiling data, raising purchase requests
• Keeps the Director of Housekeeper informed of any abnormal occurrences in the Laundry, laundry service or staff problems
• Attends meetings / briefings in accordance with departmental / Hotel policy. Attends training sessions as and when required
• Ensure full knowledge, compliance and implementation of the following: Fire precautions, regulations and evacuation procedures; Security procedures and regulations; Hotel staff rules and guidelines; Health and safety regulations; Lost and found policies and procedures, Vision, Mission, Guiding principles.
• Assists Director of Housekeeper in any special projects
• Keep Senior Management informed of the latest ideas effecting the operation of the Department
• Liaise with HR Department on recruitment, selection and induction of all staff for the Department
• Plan, implement and monitor departmental staff training
• Take an active interest in the welfare, safety and development of staff
• Build an efficient team and ensure the continued improvement in Colleagues motivation through consultation, target-setting and appraising
• Maintain a high level of staff discipline
• To ensure guests satisfaction and repeat business by providing effective and efficient service in line with responsibilities entrusted
• Deal with any guest complaints concerning the service and performance extended by the department
• To make regular quality control inspection within the Department
• Ensure that a complete handover is done at the end of every shift, logging any relevant information or requests
• To prepare monthly report
• Assist in the preparation of the departmental budget and to control costs within the Department
• Organize regular departmental inventories
• To be responsible for the control and issue of materials and equipment, maintain records of same and to ensure secure and safe storage of same
• Controls costs
• Repairs & Maintenance
• Ensure that all the required equipment and supplies are to hand and in good working order
• Observe and report on the need for repairs and maintenance to fittings and equipment

The profile we are looking for

• Vocational hospitality certificate
• Experience in laundry with high technical skills, ideally in luxury hospitality
• Must be able to speak, read, write French and English
• Good leader/manager with communication skills
• Must possess basic computer skills
• Knowledge of inventories and budgetary analysis