Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.  
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. 

Duties and responsibilities:

• Motivate, train and supervise all L˜ARIA Outlet colleagues 

• Ensure that Mandarin Oriental, Lake Como’s Legendary Quality Standards, policies and procedures are properly understood and followed by its team 

• Ensure that the outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation 

• Conduct all the outlet’s staff Identify and carry out any specific training and development needed among the team 

• Ensure that the outlet’s team has a good knowledge of food and beverage and delivers it to the guests 

• Ensure that the outlet’s grooming and hygiene standards are always met 

• Deal with guests’ complaints according to MO standards 

• Take special care of VIP guests 

• Ensure that tables are arranged and set up according to MO standards and policies 

• Ensure that service stations are correctly arranged and set-up 

• Ensure that all staff members are familiar with the correct billing procedures 

• Perform every other duties as assigned and deemed appropriate by management 

Requirements:

• Minimum 2-years experience in a F&B Management position within a luxury hotel/restaurant  

• Proficiency in Italian and English 

• The knowledge of a third language is a plus 

• A Tourism or Hospitality degree 

• In-depth knowledge of food, wine and beverages 

• International work experiences 

• Excellent attention to details and guest service attitude 

• Charming and outgoing personality with excellent communication skills 

• Multitasking and teamworking excellent skills 

• Good IT skills 

• Flexible schedules and working hours plus the willingness to work on weekends and holidays