Serve as an information specialist, providing guests with comprehensive details about Emirates Palace Mandarin Oriental offerings, including restaurants, Kids’ Palace, spa, activities, and accommodations.
Respond to guest inquiries professionally and efficiently, always ensuring welcoming and hospitable interaction.
Reservations Support:
Facilitate restaurant reservations through direct access to the reservation system.
Assist with booking spa appointments, activities, and Kids’ Palace reservations using the relevant systems.
Submit room reservation requests to the designated reservations email for processing.
Ensure accuracy and completeness in all reservation-related communications and documentation.
Membership Assistance:
Provide information about Emirates Palace Mandarin Oriental membership and assist guests with inquiries, sign-ups and renewals.
Operational Excellence:
Maintain up-to-date knowledge of the resort’s offerings, promotions, and policies to provide accurate and timely information to guests.
Manage reservation systems efficiently and in compliance with Emirates Palace Mandarin Oriental standards.
Collaborate with internal departments to ensure guest needs are met and expectations are exceeded.
Administrative Duties:
Maintain detailed records of reservations and inquiries for reporting and follow-up purposes.
Handle guest feedback and resolve minor issues promptly, escalating more complex concerns to the appropriate department when necessary.
Qualifications and Skills:
Exceptional communication and interpersonal skills with a focus on guest satisfaction.
Proficiency in using reservation systems and email communication platforms.
Strong organizational skills and attention to detail.
Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.
Prior experience in hospitality, guest services, or reservations is preferred.
Fluency in English, Arabic is a must.
Other Requirements:
A professional appearance and demeanor consistent with Emirates Palace’s luxury standards.
Flexibility to adapt to guests’ needs and operational requirements.
Commitment to upholding the values and principles of Emirates Palace Mandarin Oriental.
This role offers an excellent opportunity to act as a brand ambassador for Emirates Palace Mandarin Oriental, ensuring guests are well-informed and supported in their journey to experiencing the resort's exceptional offerings.
The Telephone Operator is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Emirates Palace Mandarin Oriental policies and procedures.
The Housekeeping Room Attendant is responsible for cleaning guest rooms, corridors, public floor areas, and pantries according to standards established by the hotel.
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