Key Responsibilities:

Guest Services:

• Serve as an information specialist, providing guests with comprehensive details about Emirates Palace Mandarin Oriental offerings, including restaurants, Kids’ Palace, spa, activities, and accommodations.
• Respond to guest inquiries professionally and efficiently, always ensuring welcoming and hospitable interaction.

Reservations Support:

• Facilitate restaurant reservations through direct access to the reservation system.
• Assist with booking spa appointments, activities, and Kids’ Palace reservations using the relevant systems.
• Submit room reservation requests to the designated reservations email for processing.
• Ensure accuracy and completeness in all reservation-related communications and documentation.

Membership Assistance:

• Provide information about Emirates Palace Mandarin Oriental membership and assist guests with inquiries, sign-ups and renewals.

Operational Excellence:

• Maintain up-to-date knowledge of the resort’s offerings, promotions, and policies to provide accurate and timely information to guests.
• Manage reservation systems efficiently and in compliance with Emirates Palace Mandarin Oriental standards.
• Collaborate with internal departments to ensure guest needs are met and expectations are exceeded.

Administrative Duties:

• Maintain detailed records of reservations and inquiries for reporting and follow-up purposes.
• Handle guest feedback and resolve minor issues promptly, escalating more complex concerns to the appropriate department when necessary.

 Qualifications and Skills:

• Exceptional communication and interpersonal skills with a focus on guest satisfaction.
• Proficiency in using reservation systems and email communication platforms.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.
• Prior experience in hospitality, guest services, or reservations is preferred.
• Fluency in English, Arabic is a must.

 Other Requirements:

• A professional appearance and demeanor consistent with Emirates Palace’s luxury standards.
• Flexibility to adapt to guests’ needs and operational requirements.
• Commitment to upholding the values and principles of Emirates Palace Mandarin Oriental.

This role offers an excellent opportunity to act as a brand ambassador for Emirates Palace Mandarin Oriental, ensuring guests are well-informed and supported in their journey to experiencing the resort's exceptional offerings.